We reserve the right to change these terms and conditions at any time by posting the revised terms and conditions on our website.

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

If you are purchasing on behalf of another entity such as a company, you warrant you have the authorisation of the card holder to agree to these terms and conditions on behalf of the entity.

Ordering from our website
It is your responsibility to check all details on your order are correct. If anything is incorrect, please send us an email with the details of the change you require.

Should you not receive an order confirmation email the moment you have completed your order online please contact us as we need to ensure you have used the correct email address. This is important as you will receive order, payment and dispatch confirmation email including the tracking information for the courier to your supplied email address.

The website shows the range of products available online. All orders are subject to availability. If we have limited quantities, we reserve the right to restrict quantities for sale to an individual customer.

If for any reason a product is not available, we will remove the option to purchase on our website at any time at our discretion without notice. If your order cannot be dispatched due to non-availability, we will contact you to discuss alternatives. If the vintage has changed, we will endeavour to offer you the new vintage which you can purchase at your discretion.

Welcome to the Carrick Wine Club. These terms explain how membership works, what you get, and what we ask of you in return. The benefits table for your membership level is part of these terms, and the conditions shown next to each benefit apply to it. Where a summary anywhere else (our website, an email or a sign in the cellar door) differs from these terms, these terms apply.
By joining, you confirm you have read and accept these terms.

1.1 You must be 18 or over to join and to receive wine deliveries.
1.2 A membership is held by one named member. You may add one named partner living at the same delivery address. Both names are on the account, and the partner can use the membership's benefits in the same way.
1.3 Benefits are for the named member (and partner, if added). They can't be passed to, or used by, anyone else, including friends or family booking on your behalf.
1.4 The named member (or partner) must be present to use any in-person benefit. We may ask for your name, your membership QR code or ID to confirm it.

2.1 There are four levels. Shipments go out four times a year, currently in February, May, August and November. We may change the shipment months with at least 30 days' notice.

2.2 We will email you before each shipment with what's in it, the price and the date your card will be charged. Estate, Discovery and Excelsior members can change their selection before that date.
2.3 Your shipment is charged to the card saved on your account. Please keep your card, address and contact details up to date.
2.4 Delivery to New Zealand addresses for wine club shipments is free. Other deliveries may cost extra, and we'll tell you before charging.
2.5 Someone aged 18 or over must receive the delivery. Our courier can't leave wine with anyone under 18.
2.6 If a bottle arrives damaged or faulty, tell us within 14 days and we'll replace or refund it. This is on top of your rights under the Consumer Guarantees Act.
2.7 If a payment fails, we'll let you know and hold the shipment until it's sorted. Benefits other than your wine discount pause while a payment is overdue.

2.1 There are four levels. Shipments go out four times a year, currently in February, May, August and November. We may change the shipment months with at least 30 days' notice.

3.1 Joining means agreeing to take and pay for your first four shipments. This is shown on the sign-up page before you join.
3.2 You can ask to skip or pause a shipment during your first four. If we agree, the pause simply moves your fourth shipment later.
3.3 Once your fourth shipment is paid, you can cancel at any time with no charge.
3.4 If you cancel before your fourth shipment is paid, your benefits end on the day you cancel.
3.5 We won't charge you back for any discounts or complimentary benefits you've already used.

4.1 Your member wine discount starts as soon as you join, online and at the Cellar Door.
4.2 We reserve the right not to offer any benefit other than your member wine discount (including dining, accommodation and venue benefits) before your first shipment has been paid. Once your first shipment has been paid, all the benefits for your level are available to you.
4.3 Benefits can't be applied to a purchase, booking or visit made before they were available to you, or after your membership ends.
4.4 "Active member" means a member whose account is open, whose latest shipment is paid (or not yet due) and whose membership is not paused. Before your first shipment has been paid, clause 4.2 applies.

5.1 The benefits and their conditions for each level are set out in the benefits table (Section 13). The general rules below apply to all of them.
5.2 Benefits can't be combined with any other discount, promotion or voucher unless we say so in writing. Only one membership discount applies to any one purchase.
5.3 Complimentary benefits that are given "once a year" run from the date you joined. Unused ones don't carry over and have no cash value.
5.4 All bookings (accommodation, tours, tastings, Glasshouse and Cabana) are subject to availability and to the normal booking terms for that service, including deposits and cancellation.
5.5 Mention your membership when booking. Discounts can't be added to a completed stay or bill.
5.6 We may limit how much wine is bought at member prices where it looks like it is being resold.
5.7 Tours and outdoor experiences may be moved for weather, safety or operational reasons.

6.1 Subject to clause 4.2, active members get 10% off food and wine in the Restaurant, Waikana Room, Garden, Cellar Door, Glasshouse and Cabanas for themselves and up to three guests on the same bill. The member must be dining with the group.
6.2 Ticketed events have a members' ticket price, so the 10% discount doesn't apply to tickets. Your 10% discount does apply to food and wine you buy on the day.
6.3 Member event prices and early access to releases are offered when available. Early access doesn't guarantee stock.

7.1 You can change your membership level by contacting us. The change applies from your next shipment.
7.2 After your first four shipments, you can pause or skip shipments by letting us know before the charge date. Benefits other than the wine discount pause while your membership is on hold.

8.1 You can cancel by emailing us at wineclub@carrick.co.nz. We'll confirm by email.
8.2 Cancellation takes effect from the next shipment not yet charged. A shipment already charged will still be sent.
8.3 Bookings made with a member discount for a date after your membership ends will be repriced at the standard rate. We'll tell you first, and you can cancel the booking under its normal terms if you'd prefer.

9.1 We may suspend or end a membership for fraud, for sharing or misusing membership benefits or QR codes, for repeated unpaid shipments, or for abusive behaviour towards our team or guests. We'll explain why in writing.
9.2 We may close the Wine Club or a membership level with at least 30 days' notice. We'll refund anything paid for shipments not yet sent. Complimentary bookings already confirmed will be honoured.

10.1 We collect your details to run your membership, send your shipments, confirm your benefits and contact you about your membership. We handle them under our Privacy Policy and the Privacy Act 2020.
10.2 Newsletters and offers are optional. You can unsubscribe at any time. We'll still send emails you need about your membership, such as shipment notices and changes to these terms.
10.3 You can ask to see or correct the information we hold about you at any time.

11.1 All wine sales, tastings and alcohol benefits are subject to the Sale and Supply of Alcohol Act 2012 and our licence conditions. We may refuse service to anyone who is intoxicated or can't show ID.

12.1 We may change these terms or the benefits table. We'll email you at least 30 days before a change takes effect.
12.2 If you don't want to continue under the change, you can cancel before it takes effect with no charge, including during your first four shipments.
12.3 A change never takes away a benefit you have already booked and had confirmed.
12.4 If you take a shipment after the change takes effect, you are treated as accepting it.

13.1 Apart from the wine discount, we reserve the right not to offer these benefits before your first shipment has been paid (see 4.2).
13.2 The benefit table can be found On the Wine Club page, link below. Carrick reserves the right to update or change the benefit table; members will be updated accordingly

Contact: wineclub@carrick.co.nz · Carrick, 247 Cairnmuir Road, Bannockburn, Central Otago.